Frequently Asked Questions

Everything you need to know about your Thermomix experience.

What is the standard shipping timeframe for my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the continental United States.

What is your return policy for the Thermomix TM6?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the device in its original packaging within 30 days for a full refund, minus shipping costs.

Does my Thermomix come with a warranty?

Yes, every new Thermomix TM6 comes with a 2-year limited warranty for household use, covering any manufacturing defects or hardware malfunctions.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through our partner, Affirm.

How do I access the Cookidoo recipe library?

Your Thermomix TM6 features built-in Wi-Fi and a touchscreen that connects directly to Cookidoo. New customers receive a complimentary 6-month trial subscription upon activating their device.

Can I get a personal demonstration before purchasing?

Absolutely. We offer both virtual and in-person cooking demonstrations led by independent consultants to help you see the machine in action before you buy.